FAQ General
FAQ Contractor
FAQ Supplier
About MyCanadianContractors.com
What is MyCanadianContractors.com?
MyCanadianContractors.com is operated by
Intact Marketing Inc. Intact Marketing Inc. is an independent company that
operates this website to help residential and commercial construction project
owners find the best contractor or service professional to meet their needs.
On the website, you'll find a Home Improvement
Contractors Directory listing thousands of residential and/or commercial
construction professionals. You'll find forms enabling you to post and send
your project to contractors in your area, who will provide quotes and discuss
your plans. You'll also find a great deal of information about home improvement
and dealings with contractors.
MyCanadinaContractors.com is the best place to
find companies that either manufacture or supply products related to the
construction industry. It's also a great way for suppliers to showcase their
products to project owners and contractors.
Why should I be confident that
MyCanadianContractors.com can help me meet my project needs?
We offer a lot more than a 'telephone book'
of service pros in your area. We make available to you many years of
accumulated knowledge in the home services industry. This, combined with our
proprietary matchmaking service, provides the most comprehensive Internet tool
available to help consumers find home and/or commercial service providers. Our
list of local contractors is growing every day.
We understand the unique challenges faced
by homeowners who are looking for a structural expansion or renovation. Because
we are homeowners ourselves, we understand the importance of protecting the
considerable investment a home represents.
Our uniquely customized matching service
helps homeowners and commercial construction project owners link up with
professional contractors who have expertise in every kind of home-related
service. We continually update our collection of helpful articles on all types
of construction related issues, such as:
- How to hire a contractor
- How to write a contract
- How to bid on a construction project
- Understanding the bidding process
- Protecting your investment and your business
- and many other tips to help your project run smoothly
We also have a Supplier Member Directory,
where construction material manufacturers and suppliers can advertise their
products directly to project owners and professional contractors, builders and
service professionals. By cutting out the "middle man", everyone involved in a
project saves!
How long has MyCanadianContractors.com
been servicing project owners, contractors and suppliers?
MyCanadianContractors.com was founded in
2009. Soon after we launched our website, we began to gain a prominent position
in the construction marketplace. Our unique, state-of-the-art matching system,
combined with our dedication to customer service excellence, has resulted in
MyCanadianContractors.com fast becoming the leader in providing
one-stop-shopping for homeowners, contractors and suppliers.
We work closely with various construction related
groups, companies and organizations to provide homeowners and service
professionals with the most updated information and resources available.
What geographical areas does MyCanadianContractors.com serve?
Our network of service professionals and
suppliers covers all major metropolitan areas and most communities throughout Canada. Our online directory of service
professionals and construction material manufacturers and suppliers also
provided cross-country coverage.
How much does it cost to post a construction project?
MyCanadianContractors.com is absolutely
FREE for all homeowners and business owners to post their residential or
commercial projects.
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The Benefits of MyCanadianContractors.com
Who uses MyCanadianContractors.com?
MyCanadianContractors.com customers include
homeowners, developers and investors, material suppliers, real estate agents
and insurance companies who are looking for the best local contractors and
service providers. Our customers even include general contractors who are
seeking skilled and reliable subcontractors. Our fast, free and easy matching
service is available to all of our customers.
What kinds of services are listed on your website?
Our network includes service professionals
skilled in more than 150 home-related services, from house cleaning to
remodeling, plus a growing directory of local services.
Our network of building material suppliers
includes manufactures and suppliers throughout Canada offering the best deal for our project owners and contractors.
How does MyCanadianContractor.com match me with the right service professional and supplier?
To find the right service professionals and
suppliers, project owners have access to our FREE, user friendly online tools
to submit their project requirements.
Once a project is posted, our proprietary
matchmaking program pairs the project owner's geographic area and project
requirements with qualified contractors having the appropriate expertise. At
the same time, when a construction project is submitted, our innovative program
matches the project owner's location to qualified suppliers, who are able to
provide the necessary materials.
Our exclusive lead-generation service
alerts service providers via email when a matching project is posted. They in
turn have the option to contact the project owner and place a bid on the job.
Every time a new lead is send out to our service professionals, they have the
qualified manufactures and suppliers list right in front of them to check
material availability and price to accurately prepare a quote for the project.
Our innovative technology matches your
specific needs with the defined skills of a select group of service
professionals and suppliers. The result is a match between the right consumer, the
right service professional and the right material suppliers.
Am I in any way obligated to use MyCanadianContractors.com contractors or service professionals?
There is no obligation. We will provide
qualified professionals in your geographic area matched to your construction
project needs. But the final choice of who you hire for your project is, of
course, entirely up to you. All we ask is that you let us know when you hire
our service providers and/or suppliers.
I am a General Contractor looking for bids from subcontractors. Can I use your service for this?
Absolutely! Our site has hundreds of subcontractor members. To submit commercial projects just click here.
How do I know I'm getting the right professional for my posted project?
My CanadianContractors.com matches you with
the right service professionals through our innovative matching technology. But
we don't want you to have a false sense of security regarding our contractors,
as the service professionals in our directory all work independently and
MyCanadianContractors.com does not represent them or warranty their services.
We realized that information provided by
contractors and service professionals at the time of their membership
registration can change and become invalid. This is the reason we do not
prescreen our contractors, as their status can change in a short period of
time. Instead, we offer our clients valuable, in-depth articles to help them
learn how to screen contractors and hire the best service provider(s) for the
job.
We ask our service professional members to
supply accurate information about their expertise and experience, and to keep
their profile up to date, but we cannot guarantee that the information provided
is completely valid or current. It is the project owner's responsibility to
check the information by screening it.
We also encourage customers to use profile
information and Ratings & Reviews from past customers to help decide who the
best match for you is. Before hiring any service professionals, make sure that
the information provided by them is still valid, including their insurance and
current licensing. Our mission is to create better connections between consumers
and service professionals. We want to help you find the right service
professional so the job will be done right!
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About Our Web Site
What is "My Account" and how do I use it?
"My Account" is your personal
space MyCanadianContractors.com offers for free and where we keep your profile
information safe and secure for you.
Having 24/7 access to your account enables you to:
1. Add your address, phone number or e-mail address to your personal profile.
2. Change your password or property profile information.
3. Update your profile information when needed
4. Post and/or modify your project
What is "Tell a Friend"?
"Tell a Friend" is the cyberspace
equivalent to "word of mouth." We think we're providing a great
service to consumers, service professionals and suppliers alike. Tell a Friend
is an easy way for you to tell your friends about us. If you have a service
professional friend who is committed to quality or a relative or neighbor who
is ready to update their home or business, or a builder or construction
material manufacturers or supplier - just send them a quick note and let them
know about our excellent service.
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Ratings & Reviews
What are Ratings & Reviews?
Ratings & Reviews are perhaps one of
the most important services we offer to our users. This area of our web site
includes valuable word-of-mouth feedback from our customers.
For each project requests you place with
MyCanadianContractors.com, you'll be asked to submit Ratings & Reviews for
the service professionals you selected to complete your project.
When you provide this valuable information,
you not only help other consumers make the right choice, you also contribute to
the overall quality of service we offer. When contractors know that at the
conclusion of their service they will be rated and reviewed, you help ensure
that our directory members provide a high standard of service excellence.
When do I submit a Ratings & Reviews survey?
When you are ready! Once your construction
project is complete, at you convenience, visit the MyCanadianContractors.com
web site and complete your Ratings & Reviews at that time.
Why are Ratings & Reviews important?
Ratings & Reviews by consumers provide
valuable information that benefits other project owners in the future. They
also help us keep track of the quality of service provided by our member
service professionals.
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Managing Your Relationship with a Service Professional
What if I change my mind during a project and want to cancel a contract?
The decision to stop a project will have to
be worked out between you and the service professional you hired. Expect to
pay for work and materials performed up to that point.
To help eliminate misunderstandings that
could result in a project's cancellation, specific project information (project
description, materials brand and quantity to be used, start and finish dates,
other unique particulars, and any agreements between the project owner and
service professional) should be detailed in a formal written contract before
work commences.
We ask that you remember to come back to
our web site to complete your Ratings & Reviews survey.
What can I do to maintain the high level
of service that MyCanadianContractors.com expects its service professionals to
provide?
When posting a construction project on
MyCanadianContractors.com include as many details as possible to help service
professionals respond with the most accurate bids. A more detailed project
description enables construction professionals to identify the scope of a job,
thus insure more competitive bids.
When your project is completed, please fill
out a Ratings & Reviews survey! This short survey provides great feedback
for other consumers and also reminds service professionals continue to offer
exceptional value without compromising quality.
MyCanadianContractors.com of course, would
love to hear from you at any time with compliments, comments, complaints or
concerns... so don't be a stranger!
Does MyCanadianContractors.com cancel a
service professional's member status upon receiving a customer complaint?
Your feedback is welcome, and vital to the
quality of service our member professionals provide. However, as with any
credible grievance process, we first evaluate both sides of the story before
making a final decision. Often, an unpleasant experience is the result of a
simple misunderstanding between the two parties. However, if there is a
negative trend against the service professional, we reserve the right to remove
a service professional from our network.
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Pricing
How does MyCanadianContractors.com get compensated if this is a free service?
MyCanadianContractors.com is a free service
for construction project owners. Service professionals and construction
materials manufactures and suppliers pay and advertising fee to participate in
our network directory.
Service professionals complete their
company profiles specifying the type of work they do and the geographic area
they serve. Building material suppliers fill out a profile page, specifying the
type of materials they supply and the geographic area they serve.
MyCanadianContractors.com provides new
customer leads that match these requests and service professional's expertise.
Service professionals pay a subscription fee to receive and access the leads.
Material suppliers have an opportunity to reach directly the clients and
service providers with the latest product offers, discounts and special deals.
What can customers do to make sure they don't pay too much for their construction project?
Pay close attention to bids and contracts.
It is your responsibility as a customer to take note of bid details, including
prices quoted, materials used, time frame estimates, and project requirements.
These should be clearly stated on all contracts. If something is unclear to
you, ask questions and have everything in writing. When comparing the bids
compare apples-to-apples. You should not compromise quality over value. Often
different material brands have different quality, so pay close attention to
details. A contract without a signature is invalid, both the contractor and the
project owner must sign the contract before the work begins. Make sure that you
retain a copy for future reference.
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Our Screening Process
What criteria must a service professional meet to become a member of the MyCanadianContractors.com network?
Our experience shows that claiming that our
contractors are "pre-screened" gives project owners a false sense of security,
because a service provider's information may have changed since the time of
initial membership.
Because screening occurs prior to granting
membership, a company's claim that they pre-screen their contractors can be
misleading. During the initial screening process, everything may be in order,
but six months later that contractor's license and insurance could have lapsed
or become invalid, they could be in dire financial straights, or even facing
criminal charges.
By advising project owners to take the
initiative to screen and validate a service professional's information before
they hire them, we challenge our service professionals to keep their insurance
and licensing up to date. This maintains the high standards
MyCanadianContractors.com is known for.
All our service professionals are expected
to provide valid licensing information on their business profile, as well as an
accurate description of the services they provide. All members are encouraged
to keep their profile up-to-date, as this streamlines the process of matching
consumers with service providers.
What is the difference between a licensed and a non-licensed service professional?
Licensing means that the service
professional has been authorized by the state or local government to work
within his or her trade or profession. Licensing requirements vary province-to-province;
not all trades or job sizes require a license. Check with your local or state
government to see whether your project needs licensed professionals, and then
ask the contractor to provide you with a copy of his license.
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Other Questions
How do I know my personal information is secure?
Your security is really important to us. My
CanadianContractors.com selected to secure your personal information using SSL
(secure socket layer) technology and secure server software. SSL is the
industry standard for protecting web communications today. The SSL security protocol
provides data encryption, server authentication and message integrity.
Without further technical detailed
description on how an SSL works our customers need to know that by putting
information into secure online forms, only the intended recipient will be able
to view the encoded information.
Most browsers have secure forms built right
in, but to be sure, always look for the locked padlock symbol on the bottom bar
or top corner of your browser window, or a change in the address line from
"http" to "https" to ensure that a site is running in
secure mode before you enter sensitive information.
If you cannot find the answer to your
question, please send us an e-mail at customerservice@mycanadiancontractors.com
FAQ Contractor
Where do the Jobs come from?
100 percent of our residential and commercial projects are submitted online by project owners who are looking for services in your geographic area. In addition, many commercial builders and suppliers utilize our contractor directory to find service professionals for their projects.
Platinum members of course have the edge as they receive the first lead notification above all members. Platinum and Gold members position themselves above Silver members, with ranking at the top of each category listing.
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How good are the projects?
MyCanadianContractors.com does its best to ensure that all posted construction projects are listed with adequate contact information and project details, so that service professionals get an accurate overview of the scope of the job.
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What kinds of projects are posted?
Posted projects on MyCanadianContractors.com cover all areas of residential and commercial construction, building, renovation, maintenance, and repair. Projects range from one hundred - to several million dollars in value.
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What is the Posting Process?
When a project is received, it is posted to a secure server on our website. Contractor members receive an e-mail notification with complete details of the posted project. Platinum members have a five day advantage to view the posted projects before other members in our network will have access to the jobs.
Contractors have 24/7 access to their secure MyCanadianContractors.com account to view the project descriptions online. They can then decide whether or not to bid on a job.
Platinum and Gold members can access the additional information to contact the project owners directly to ask more details about a job. Contractors are not obligated to bid on a project. Service professionals can respond to any other active job posting of interest - locally, or anywhere throughout Canada.
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When does MyCanadianContractors.com get paid?
MyCanadianContractors.com does not charge any fees for construction project postings. This is a FREE service to project owners. MyCanadianContractors.com receives revenue from Platinum and Gold Contractor Membership fees, Building Material Suppliers' Membership fees and Advertising fees.
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How does MyCanadianContractors.com select its Contractor and Supplier members?
Any service professional and construction material manufacturer and supplier can join as a MyCanadianContractors.com member and add their profile to our directory database.
Service professionals will receive e-mail notification of new project postings. Platinum and Gold Memberships provide additional benefits, including direct project owner contact information, Priority Directory Listing and employment opportunities from suppliers.
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What is the cost of joining MyCanadianContractors.com?
MyCanadianContractors.com offers FREE and paid Contractor Directory Listing Memberships and paid Supplier Directory Listing Memberships for building supply manufacturers and suppliers.
Our Platinum and Gold Contractor Memberships have different pricing plans to accommodate your budget. Our memberships range from $75.00 for 3-month membership to $380.00 for 12-months. All our paid membership plans offer unlimited category listing, unlimited job lead potential, with unrestricted bidding on projects of interest and Top-of-Directory Listing. Click here for more information about our membership options.
Contractors will receive access to all of our incoming projects through a secure server along with email search agents that will automatically notify any member of a bidding opportunity. Click here for more information about our Contractor Advantages and Contractor Membership Options.
Construction material providers can join our Supplier Directory Listings to showcase their products directly to interested clients and contractors with four different membership plan choices. Our memberships range from $100 monthly membership to $1,000 for 12 month memberships. All our paid membership plans offer unlimited product category listing, unlimited press release and article submission, direct e-mail marketing. Click here for more information about our Supplier Advantages and Supplier Membership Options.
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As a contractor member will I receive notification of the jobs that I want to bid on in my email?
That's correct! Our innovative, top-of-the-line technology matches your bidding criteria with that of any posted project in your geographic area that matches services you offer. Job matches will automatically be forwarded to you via email!
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Why is there a cost to join?
MyCanadianContractors.com is providing a cutting edge service to contractors and building material suppliers through the internet. Our goal is to provide you with more sales opportunities to grow your business and increase your revenues. The membership fee keeps us in business and helps us maintain the website and database.
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From a bottom line standpoint, would my business benefit?
By securing one project from our database, a service provider could immediately recover their membership fees and most likely make some profit too. Of course, with additional secured projects comes even more profit earning potential.
Construction business owners are well aware of the expense involved in tracking down new project leads. They primarily advertise through mass media such as yellow book, newspapers, radio, and television. A small business card-sized ad in a local newspaper costs about $50 - $80 to run once. A full-page ad in a major metropolitan newspaper can cost over $20,000 to run one time!
By joining MyCanadianContractors.com as a Platinum or Gold Member, you'll avoid these high costs. Receive a continuous flow of regular e-mails outlining new job opportunities in your area, with complete contact information that allows you to connect directly with project owners requiring your services.
When you analyze the cost of our service and profit potential, and compare it to the immense cost of mass media marketing, it makes perfect sense to join the MyCanadianContractors.com network. Theoretically, a contractor could join our service for 5 years at a total cost of $1,000 (or 1,900 with the most expensive membership plan), win only one project in that time frame, and come out with a profit.
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How do I know my personal information and credit card information is secure?
Your security is really important to us. My CanadianContractors.com selected to secure your personal information using SSL (secure socket layer) technology and secure server software. SSL is the industry standard for protecting web communications today. The SSL security protocol provides data encryption, server authentication and message integrity.
Without going into additional details about how SSL technology works, our customers can rest assured that all information they submit through our secure online forms will only be viewable by the intended recipient(s).
Before entering sensitive information on any website, look for the locked padlock symbol on the bottom bar or top corner of your internet browser window, and a change in the address line from "http" to "https". These visual cues ensure that a site is running in secure mode.
Our payments are processed through PayPal, a highly dependable and secure online payment gateway. You can pay directly by credit card, or through your PayPal account, if you have one.
A PayPal account enables you to make payments directly from your bank account. It's easy, fast, and convenient. Most importantly, PayPal is the industry leader in providing secure on-line payment solutions.
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This sounds interesting, how can I sign up?
By following this link to our secure server, you will be well on your way to new bidding opportunities.
Compare Contractor Membership Options
FAQ Supplier
Who are your clients?
Our clients are residential and commercial project owners as well as home improvement contractors and commercial builders and/or developers.
Residential and commercial projects are submitted online by project owners looking for contracting services and supplies in a defined geographic area. Projects cover all facets of residential and commercial construction, building, renovation, maintenance, and repair. They range in value from hundreds to several million dollars in value.
MyCanadianContractors.com® does its best to ensure that all posted projects are legitimate and contain adequate contact information and project details, so that service professionals get an accurate overview of the scope of the job.
Our residential and commercial contractors provide a broad range of services. Contractors receive project leads by email, giving them the opportunity to bid on projects of interest.
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How does MyCanadianContractors.com® select its manufacturer and supplier members?
Any construction material manufacturer and/or supplier in Canada can join as a MyCanadianContractors.com® member and add their profile to our directory database.
Supplier Members may post up to ten locations under the same company name, giving more exposure when someone searches in a specific geographic area. Posting multiple business locations means you will be found by more clients at no extra charge.
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What is the cost of joining MyCanadianContractors.com®?
MyCanadianContractors.com® offers different pricing plans to join our Supplier Directory. Membership is based on a yearly commitment, but we offer flexible payment options to accommodate your budget. The annual fee of $1000 can be paid all at once or in $100 monthly installments.
All our membership plans offer unlimited category listing, unlimited press release and article submission and direct e-mail marketing. Click here for more information about our Supplier Advantages and Supplier Membership Options.
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What is Direct E-mail Marketing?
When you join our Supplier Directory, there is no wasted money on hit-and-miss advertising that may or may not generate leads. Today, e-mail marketing is considered one of the most effective means of reaching consumers. E-mail allows marketers to engage consumers with personalized, relevant, dynamic messages.
Members of our Supplier Directory can advertise directly to project owners and contractors who are ready to buy and are looking for special deals, promotions and sales. Membership enables you to send out weekly promotions, press releases and/or newsletters to our entire database of project owners, builders, and contractors.
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Why do my email marketing materials have to be approved?
Because our clients' trust is important to us, we require that you submit marketing emails to us for approval before they are sent. We will notify you by email once your marketing materials have been approved. We don't like spammers and want to be sure that our clients receive beneficial and informative marketing materials. If we detect a member using our database for spam e-mailing, we reserve the right to cancel the account.
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How can joining the Supplier Directory benefit my business?
Business owners are well aware of the expense involved in generating new sales revenues. Most businesses primarily advertise through mass media such as Yellow Book, newspapers, radio, and television. A small business card-sized ad in a local newspaper costs about $50 - $80 to run once. A full-page ad in a major metropolitan newspaper can cost over $20,000 to run one time!
By joining MyCanadianContractors.com® as a Supplier Member, your advertising dollars are spent reaching customers who need your products.
When you analyze the cost of our service and profit potential, and compare it to the immense cost of mass media marketing, it makes perfect sense to join the MyCanadianContractors.com® network.
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How do I know my personal and credit card information is secure?
Your security is extremely important to us. The My CanadianContractors.com® website uses SSL (secure socket layer) technology and secure server software to protect your personal information from prying eyes. SSL is the industry standard for secure online data transmission. The SSL security protocol provides data encryption, server authentication and message integrity.
Without going into additional technical details about how SSL technology works, our members can rest assured that all information they submit through our secure online forms will only be viewable by the intended recipient(s).
Before entering sensitive information on any website, look for the locked padlock symbol on the bottom bar or top corner of your internet browser window, and a change in the address line from "http" to "https". These visual cues ensure that a site is running in secure mode.
Our payments are processed through PayPal, a highly dependable and secure online payment gateway. You can pay directly by credit card, or through your PayPal account, if you have one.
The advantage of having a PayPal account is that it enables you to make payments directly from your bank account. It's easy, fast, and convenient. Most importantly, PayPal is the industry leader in providing secure on-line payment solutions.
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This sounds economically wise. How can my company become a member in your Supplier Directory?
To find out more about our Supplier Membership Options and benefits click HERE.
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